Frequently asked questions

No. Serply is a charitable organization — we do not enroll students or deliver academic instruction. We support children's learning recovery with materials and support their teachers with training. Schools remain schools; we help them.

Email info@serply.org or use the contact form, and we will send bank transfer or PayPal details within 24 hours. An integrated online donation platform is in development. Every gift receives a receipt.

Launch costs are real costs: procurement of kit materials, curriculum development with practicing teachers, partner onboarding and logistics. Our Transparency page shows the milestone plan, and actual spending will be published there.

Because we don't have verified ones yet, and we won't invent them. Results will be published as each milestone is reached — including anything that falls short.

Frontline-adjacent and de-occupied hromadas, and communities hosting many internally displaced families. Specific partners are announced once agreements are signed, with community consent and security considerations in mind.

That depends on your country of residence. Serply is registered in Ukraine (EDRPOU 65405954); we provide official donation receipts you can use according to your local tax rules.

Yes — most roles are fully remote: content, translation, fundraising research, design and education advisory. See Volunteer.

Distribution and program delivery run through schools and trusted community institutions. We never publish names, photos or lists of individual child recipients.

Within 48 hours for general messages, and within 24 hours for donation enquiries.